Service

Managed Support

24/7 proactive IT support with real-time monitoring, automated patching, and multi-level helpdesk. We keep your systems running so you can focus on running your business.

Get a quote Contact us
ServiceManaged Support

24/7 proactive IT support with real-time monitoring, automated patching, and multi-level helpdesk. We keep your systems running so you can focus on running your business.

IT Downtime Is Lost Revenue — We Prevent Both

Every minute your system is down, your business is losing money, your staff is idle, and your customers are frustrated. Our Managed Support service acts as a dedicated IT team for your business — monitoring, maintaining, and resolving issues proactively, before they become problems you notice.

We support businesses that run on our software products as well as companies with their own custom systems. From a school running Edu Plus EMS to a factory running a custom ERP — we keep the lights on.

What Managed Support Includes
  • 24/7 System Monitoring — Real-time monitoring of servers, databases, and application health. Alerts triggered before users notice any issue.
  • Helpdesk & Ticketing — Multi-channel support via phone, email, and WhatsApp. Tickets tracked with SLA-guaranteed response times.
  • Bug Fixes & Patches — Rapid resolution of software bugs and security vulnerabilities. Critical fixes deployed within hours.
  • Scheduled Maintenance — Regular system health checks, database optimization, and performance tuning — done during off-peak hours.
  • Backup & Recovery — Daily automated backups with tested recovery procedures. Your data is always safe and restorable.
  • User Training & Onboarding — Train new staff on your systems. Refresher sessions when features are updated.
  • Feature Enhancements — Small improvements and configuration changes handled as part of your support plan — no separate project needed.
Support Plans
  • Basic — Business hours support, monthly health check, email ticketing.
  • Standard — Extended hours support, weekly health check, phone and email ticketing, quarterly review.
  • Premium — 24/7 support, real-time monitoring, dedicated support engineer, priority SLA.

All plans include a dedicated account manager who knows your system and your business.

Why work with us

Reliable & Secure

Enterprise-grade security with regular updates. Your data is safe with industry-standard encryption and backup systems.

Local Support

Based in Dhaka with a dedicated support team. Get help in Bangla or English — no overseas call centers.

Scalable Solutions

Start small and grow. Our modular architecture lets you add features and users as your business expands.

Cost Effective

World-class software at Bangladesh-friendly pricing. Flexible payment plans including milestone-based billing.

How we deliver

How we'll work together

  1. 1

    Discovery

    We listen to understand your business, goals, and challenges.

  2. 2

    Planning

    Architecture, tech stack, timeline, and milestones defined.

  3. 3

    Design

    UI/UX wireframes and prototypes for your approval.

  4. 4

    Development

    Agile sprints with regular demos and feedback loops.

  5. 5

    Testing

    Rigorous QA — functional, performance, and security testing.

  6. 6

    Deployment

    Smooth launch with data migration and training.

  7. 7

    Support

    Ongoing maintenance, updates, and feature enhancements.