Help centre

Frequently asked questions

Quick answers about our products, services, pricing and support.

General

What does Light Technologies do?

We are a software development company based in Dhaka, Bangladesh. We build custom web applications, enterprise software (ERP, HRM, POS), school management systems, and provide digital marketing services. We've been serving businesses since 2013.

Where is your office located?

Our office is located in Banani, Dhaka, Bangladesh. You can visit us during business hours (Sunday to Thursday, 9:00 AM to 6:00 PM) or schedule a meeting in advance.

Do you work with clients outside Bangladesh?

Yes, we work with clients globally. We have experience serving clients in the Middle East, Southeast Asia, and Europe. Communication is typically done via email, Zoom, and project management tools.

Products

Can I get a free demo of your products?

Absolutely! We offer free demos for all our products — School Management System, ERP Plus, HRM, and POS. Simply fill out the contact form or call us to schedule a demo at your convenience.

Do your products support Bangla language?

Yes, all our products support both English and Bangla interfaces. Reports can also be generated in Bangla. We understand the importance of local language support for businesses in Bangladesh.

Can your products be customized for our specific needs?

Yes, all our products are built on a modular architecture that allows customization. Whether you need additional modules, custom reports, or integration with third-party systems — we can tailor the solution to fit your requirements.

What payment methods do your products support?

Our products integrate with bKash, Nagad, Rocket, and major bank payment gateways (SSLCommerz, AamarPay). We can also integrate with international payment gateways like Stripe and PayPal for global clients.

Services

How long does a typical web development project take?

It depends on the scope. A corporate website typically takes 4-6 weeks. A custom web application can take 2-6 months depending on complexity. We provide detailed timelines after the discovery phase.

What is your development process?

We follow an agile methodology: Discovery → Planning & Architecture → UI/UX Design → Development (in sprints) → QA & Testing → Deployment → Ongoing Support. You're involved at every stage with regular updates and demos.

Do you provide ongoing support after project delivery?

Yes, we offer flexible support and maintenance plans. This includes bug fixes, security updates, performance optimization, and feature enhancements. We believe in long-term partnerships, not just one-time projects.

Pricing

How much does a custom software project cost?

Pricing depends on the scope, complexity, and timeline. We offer both fixed-price and hourly engagement models. Contact us with your requirements and we'll provide a detailed estimate within 2-3 business days.

Do you offer any payment plans?

Yes, for larger projects we offer milestone-based payment plans. Typically: 30% upfront, 40% at mid-project milestone, and 30% upon delivery. We're flexible and can discuss terms that work for both parties.